We
offer a lifetime warranty. It is up to the wearer to maintain the warranty by
bringing the piece in for inspection every 6 months. See our policy for more
details.

We
accept returns on in-stock jewelry within 30 days of purchase, if it is in the
same condition it was purchased. We do not accept returns on custom created
jewelry, but we offer a 100% satisfaction guarantee. Please see our policies
for more information.

With
the custom design process, the more time you can give us, the better it is for
everyone. When an order is placed to move into the CAD phase, you can expect
the initial design in 7-10 business days. Any modifications will be added
within two business days. Once a design is approved, we would like to have 4-5
weeks for production. We do all of our work on-site, so we can be moderately
flexible with due dates if absolutely necessary. The whole process can take 7-8
weeks, depending on how many modifications you need. However, we can sometimes
rush a job if you need it by a certain date.